Frequently Asked Questions
Everything you need to know about shopping with Alexander
What are your shipping times and costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. Items must be unworn, with original tags attached. Please contact our support team to initiate a return label.
What payment methods do you accept?
Alexander accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I know which size will fit me best?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Quality and responsibility are at the heart of Alexander. We work closely with our manufacturers to ensure high-quality fabrics and ethical production practices across our entire fashion collection.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.